Terms of Service
Terms and conditions for Fill Dirt Dude WNC services in Western North Carolina
Last Updated: January 2024
Questions? Call (828) 579-2534
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Fill Dirt Dude WNC ("Company," "we," "our," or "us") regarding your use of our website TheFillDirtDude.com and our fill dirt delivery, site grading, backfill, and foundation preparation services in Western North Carolina.
By requesting our services, using our website, or engaging with our company, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Services Offered
Fill Dirt Services
- • Premium fill dirt delivery
- • Site preparation and grading
- • Professional backfill services
- • Foundation preparation
- • Emergency and same-day delivery
Service Areas
We proudly serve all of Western North Carolina including: Sylva, Cullowhee, Waynesville, Maggie Valley, Franklin, Otto, Whittier, Cherokee, Bryson City, and surrounding mountain communities.
Quotes and Pricing
Quote Process
- All quotes are provided free of charge with no obligation
- Quotes are valid for 30 days from the date of issue
- Final pricing may vary based on site conditions and material requirements
- All prices are subject to change without notice
Payment Terms
- • Payment is due upon completion of services unless otherwise agreed
- • We accept cash, check, and major credit cards
- • Payment plans may be available for large projects
- • Late payments may be subject to additional fees
Service Performance and Delivery
Scheduling and Timing
We strive to provide accurate delivery times and will communicate any delays promptly. Service times may be affected by:
- Weather conditions and seasonal factors
- Site accessibility and terrain challenges
- Equipment availability and maintenance
- Permit requirements and regulatory compliance
Site Requirements
Customer is responsible for:
- Ensuring safe and adequate access to the delivery site
- Obtaining necessary permits and approvals
- Marking underground utilities (Call 811 before we dig)
- Providing accurate site information and specifications
- Clearing the work area of obstacles and hazards
Liability and Insurance
Our Coverage
- • General liability insurance
- • Commercial vehicle insurance
- • Equipment and property coverage
- • Workers' compensation insurance
Your Responsibility
- • Maintain property insurance
- • Report site hazards promptly
- • Follow safety instructions
- • Secure permits as required
Limitation of Liability
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages. Customer assumes responsibility for underground utilities, property boundaries, and site conditions not disclosed prior to service.
Warranties and Guarantees
Our Service Commitment
Quality Guarantee
- • Premium quality fill dirt materials
- • Professional workmanship standards
- • Proper compaction and grading
- • Clean, debris-free materials
Service Standards
- • Experienced, professional crew
- • Proper equipment and techniques
- • Respect for your property
- • Clear communication throughout
Warranty Period: We guarantee our workmanship for 30 days from completion. Material settling due to natural soil conditions, weather, or customer modifications is not covered under warranty.
Cancellations and Changes
Cancellation Policy
- 24+ hours notice: No cancellation fee
- 12-24 hours notice: 25% service fee
- Less than 12 hours: 50% service fee
Project Changes
Changes to project scope, materials, or timing must be agreed upon in writing and may result in:
- • Revised pricing and timelines
- • Additional scheduling requirements
- • Modified service agreements
- • Potential delays in completion
Dispute Resolution
Resolution Process
Direct Communication
Contact us immediately at (828) 579-2534 to discuss any concerns
Written Notice
Submit concerns in writing within 30 days of service completion
Mediation
If needed, disputes will be resolved through mediation in North Carolina
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of North Carolina, and you hereby consent to the personal jurisdiction and venue therein.
Questions About These Terms
Contact Fill Dirt Dude WNC
If you have questions about these Terms of Service or need clarification about our policies, please contact us:
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Get your free quote for premium fill dirt delivery and site preparation services in Western North Carolina.
Get Free QuoteChanges to These Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically to stay informed of any updates.